Customer Support Engineer

Role summary / purpose The successful candidate will serve as the link between the plant and the manufacturing facility, acting as a Customer Service Engineer (CSE) residing at the customer facility. Key responsibilities • Re-verify parts within the computer system • Perform first level analysis of non-conformances • Verify all suspect product and maintain product test equipment • Serve as the communication link between Customer Plant and manufacturing operations • Expedite non-conforming material same day • Input data into Incident Reporting System (IRS) • Provide technical support and system understanding • Conduct and coordinate initial 24 hour containment activities • Coordinate additional containment where required • Be an integral part of response teams • Write weekly trip reports • Monitor and negotiate customer return Parts Per Million (PPM) rates • Provide and coordinate special event activities • Develop customer relationships to improve product and maintain or increase business Requirements – education & experience • 6+ years of related work experience • College degree with a major in Engineering Required skills • Wire Harness Experience • Customer facing experience • Computer literacy • Proficiency with Excel, Word, and email • Highly organized • Superior communication skills • Training in computer applications Employment details – type, location, hours Contract duration: 6 months. Position is based at customer facility.