Infrastructure Analyst

Role summary / purpose Provide enterprise level support of technologies needed for infrastructure and business applications. These technologies include, but are not limited to workstations, servers, storage, mobile devices and a variety of software. Plans, designs, installs and/or supports computer systems. Key responsibilities • Integrate software to enable usage, support, and monitoring of various hardware technologies • Develop and maintain routine work procedures and define standard installation and upgrade methodologies • Evaluate, acquire, install, integrate, test, and upgrade components and monitor performance • Facilitate technical and business planning for upgrades • Provide technical guidance related to software and hardware to members of the IT staff • Develop or assist in developing standards for IT software and hardware • Assist in the design and implementation of required systems • Integrate software and hardware configurations to maximize performance • Coordinate hardware and software upgrades with other areas of IT or other business units • Prepare activity and progress reports regarding individual and project activity • Keep abreast of new hardware and software developments, evaluate alternative approaches, and recommend new software or upgrades which enhance operations Requirements – education & experience • Bachelor's degree in Computer Science or a related discipline or equivalent direct work related experience • 1-2 years of work experience Required skills • Practical experience with Operating Systems, Software and Hardware • General computer usage and support skills Nice-to-have / preferred skills • Ability to thoroughly document work processes, communicate, and adhere to processes • Strong oral and written communication skills • Strong inter-personal skills (listening, conflict management, approachability, negotiations) • Ability to effectively prioritize activities and focus team efforts based on priority • Ability to research independently, multi-task, and meet deadlines under tight timeframes • Ability to build working relationships with different levels within the organization • Ability to work effectively in a work plan driven/team environment