Products & Services Coordinator

Role summary / purpose Products & Services Coordinator I – Remote position (must be within driving distance to headquarters locations). Key responsibilities • Schedule home energy audits and phone-assisted audits • Handle inbound call volume related to program and billing inquiries • Provide information to customers regarding accounts, products, and services • Assist in determining customer electrical usage using analytical skills and provide education to help customers manage consumption • Learn and understand offered products and services; guide customers to appropriate programs and services • Take care of and settle customer complaints • Answer customer questions regarding product/service operation and maintenance • Receive and process orders/applications; provide information on pricing, service changes, discontinuance, and shipping • Consult with customers to obtain information and explain available services • Investigate and correct errors in customer and company records • Perform program data management activities including running reports and updating data • Adjust complaints concerning billing or services rendered • Refer product or service failure complaints to appropriate departments • Coordinate customer service needs with other departments • Solicit sales of new or additional services or products as appropriate • Visit customer premises to obtain orders or resolve problems when needed Requirements – education & experience 0–3 years of directly related experience in customer service, energy services, or related field. Required skills • Excellent customer service skills • Analytical skills • Proficiency with Salesforce • Proficiency with Microsoft Outlook, Excel, and Word Employment details – type, location, hours Remote position with requirement to be within driving distance to headquarters locations.