Security Command Center Operator

Role summary / purpose As an Enterprise Security Command Center (ESCC) Console Operator, you'll be the first line of defense protecting critical infrastructure from our state-of-the-art command center. You'll operate advanced electronic security systems, manage real-time alarm response, and maintain enterprise-wide situational awareness during critical events. Key responsibilities • Operate advanced electronic security systems, intrusion detection, and video surveillance • Respond to real-time alarms and conduct threat assessment • Manage access control for critical energy facilities • Handle emergency communications and mass notification systems • Conduct incident investigation including video analysis and report writing • Maintain enterprise-wide situational awareness during critical events Requirements – education & experience • High school diploma/GED and 1 year in Security Operations Center, 911 Dispatch, Law Enforcement, OR technical support with physical access control systems Required skills • Exceptional multitasking and communication abilities • Proficiency with computers and MS Office • Unshakeable composure under pressure • Meticulous attention to detail • High level of discretion and confidentiality • Dependability and reliability • Outstanding work ethics and integrity Nice-to-have / preferred skills • Degree in Criminal Justice/Criminology with 3-5 years relevant experience • Public Safety emergency dispatch background (law enforcement, Fire, or EMS) • Experience with physical access control systems • Ability to triage multiple priorities and stay calm during critical incidents Employment details – type, location, hours Available Shifts: • 1st Shift: 6am-2pm • 2nd Shift: 2pm-10pm • 3rd Shift: 10pm-6am Days: Mon-Fri, Tue-Sat, or Wed-Sun. Priority consideration for night shift and weekend availability. Training begins on 1st shift (4-6 weeks), then transition to assigned shift. Flexibility for shift coverage, overtime, and holidays required. Application process / how to apply Candidates must answer the following prescreen questions in the submission summary section: • Explain your most recent experience with performing security monitoring using a physical access control system (PACS) and/or video management system (VMS). • Describe the steps you would take when responding to a PACS or VMS alarm. • Describe a time when you faced a challenge with vague or incomplete instructions or SOPs and how you overcame it. • List your years of experience and any relevant notes for law enforcement or emergency medical services dispatch, physical access control systems, and Security Operations Center (SOC) experience. • Explain your experience with effective time management and give examples of how you manage your work to avoid anything being overlooked. • What was your motivation for expressing interest in a role within corporate security? The selection process includes resume review, skills assessments, and onsite assessment. All candidates selected will start on the same day for training purposes.