Command Center Console Operator

Company introduction Imagine being the first line of defense for one of America's largest energy companies. As an Enterprise Security Command Center (ESCC) Console Operator, you'll be the eyes and ears protecting critical infrastructure that powers millions of homes and businesses across the entire footprint. This isn't just monitoring screens—you're safeguarding essential services that communities depend on every single day. Role summary / purpose You'll operate from a state-of-the-art command center, managing advanced electronic security systems, intrusion detection, video surveillance, real-time alarm response and threat assessment, access control for critical energy facilities, emergency communications and mass notification systems, incident investigation including video analysis and report writing, and enterprise-wide situational awareness during critical events. Key responsibilities • Advanced electronic security systems, intrusion detection, and video surveillance • Real-time alarm response and threat assessment • Access control for critical energy facilities • Emergency communications and mass notification systems • Incident investigation including video analysis and report writing • Enterprise-wide situational awareness during critical events Requirements – education & experience • High school diploma/GED and 1 year in Security Operations Center, 911 Dispatch, Law Enforcement, OR technical support with physical access control systems Nice-to-have / preferred skills • Degree in Criminal Justice/Criminology with 3–5 years relevant experience • Public Safety emergency dispatch backgrounds (law enforcement, Fire, or EMS) Required skills • Exceptional multitasking and communication abilities • Proficiency with computers and MS Office • Unshakeable composure under pressure • Meticulous attention to detail • High level of discretion and confidentiality • Dependability and reliability • Outstanding work ethics and integrity • Ability to triage multiple priorities and make quick decisions • Self-motivated and tech-savvy Employment details – type, location, hours Location: Charlotte, NC (Onsite) Available Shifts: • 1st Shift: 6am–2pm • 2nd Shift: 2pm–10pm • 3rd Shift: 10pm–6am Schedule: Mon-Fri, Tue-Sat, or Wed-Sun. Priority consideration for night shift and weekend availability. Training begins on 1st shift (4–6 weeks), then transition to assigned shift. Flexibility for shift coverage, overtime, and holidays required. Application process / how to apply Candidates should be prepared to answer the following prescreen questions in the submission: • Explain your most recent experience with performing security monitoring using a physical access control system (PACS) and/or video management system (VMS). • Describe the steps you would take when responding to a PACS or VMS alarm. • Describe a time when you faced a challenge with vague or incomplete instructions or SOPs and how you overcame it. • List your years of experience and any relevant notes for law enforcement or emergency medical services dispatch, physical access control systems, and Security Operations Center (SOC) experience. • Explain your experience with effective time management and give examples of how you manage your work to avoid anything being overlooked. • What was your motivation for expressing interest in a role within corporate security? The selection process includes resume review, skills assessments, and onsite assessment. All candi…