Console Operator

Role summary / purpose As an Enterprise Security Command Center Console Operator, you'll be the first line of defense protecting critical infrastructure. This role involves operating advanced security systems, managing real-time alarm response and threat assessment, and maintaining enterprise-wide situational awareness during critical events. You're not just monitoring screens—you're safeguarding essential services that millions of homes and businesses depend on. Key responsibilities • Operate advanced electronic security systems, intrusion detection, and video surveillance • Respond to real-time alarms and conduct threat assessment • Manage access control for critical energy facilities • Handle emergency communications and mass notification systems • Conduct incident investigation including video analysis and report writing • Maintain enterprise-wide situational awareness during critical events Requirements – education & experience • High school diploma/GED and 1 year in Security Operations Center, 911 Dispatch, Law Enforcement, OR technical support with physical access control systems Required skills • Exceptional multitasking and communication abilities • Proficiency with computers and MS Office • Unshakeable composure under pressure • Meticulous attention to detail • High level of discretion and confidentiality • Dependability and outstanding work ethics • Ability to triage multiple priorities and make quick decisions Nice-to-have / preferred skills • Degree in Criminal Justice/Criminology with 3-5 years relevant experience • Public Safety emergency dispatch background (law enforcement, Fire, or EMS) • Experience with physical access control systems • Security Operations Center (SOC) experience Employment details – type, location, hours Location: Charlotte, NC (Onsite) Available Shifts: • 1st Shift: 6am–2pm • 2nd Shift: 2pm–10pm • 3rd Shift: 10pm–6am Schedule: Mon-Fri, Tue-Sat, or Wed-Sun. Priority consideration for night shift and weekend availability. Note: Training begins on 1st shift (4-6 weeks), then transition to assigned shift. Flexibility for shift coverage, overtime, and holidays required. Application process / how to apply Candidates should be prepared to answer the following prescreen questions in the application submission: • Explain your most recent experience with performing security monitoring using a physical access control system (PACS) and/or video management system (VMS) • Describe the steps you would take when responding to a PACS or VMS alarm • Describe a time when you faced a challenge with vague or incomplete instructions or SOPs and how you overcame it • List your years of experience and any relevant notes for law enforcement or emergency medical services dispatch, physical access control systems, and Security Operations Center (SOC) experience • Explain your experience with effective time management and give examples of how you manage your work to avoid anything being overlooked • What was your motivation for expressing interest in a role within corporate security? The selection process includes resume review, skills assessments, onsite assessment, and training with all selected candidates starting on the same day. Equal opportunity statement We are an equal opportunity employer committed to building a diverse and inclusive workforce.