IT Change Management Specialist

Role summary / purpose This role will help employees and IT users understand what is changing, why it matters, and what actions they need to take. The ideal candidate will bring hands-on experience supporting enterprise-level communications, strong writing and coordination skills, and a collaborative approach to delivering change activities across multiple product teams. The Change Management Specialist will work closely with product teams to understand roadmaps, release content, change impacts, and user experience implications. They will support the development and execution of communication, engagement, readiness, and training activities, while partnering with Corporate Marketing & Communications to align with enterprise standards and timelines. This role requires attention to detail, the ability to tailor content for multiple audiences and channels, and a willingness to use data, feedback, and approved AI tools to improve the efficiency and quality of deliverables. Key responsibilities • Partner with enterprise portal and ITSM product teams and key stakeholders to understand upcoming releases, organizational readiness, change impacts, and required end-user or IT-user behavior changes. • Partner with product teams to implement and maintain a standard, efficient workflow process, leveraging Jira to manage tasks, deliverables, dependencies, approvals, and timelines. • Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, communication needs, and support requirements. • Develop and execute communication and engagement plans aligned with ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement). • Create clear, targeted communication deliverables, including release announcements, FAQs, job aids, training guides, readiness materials, and leadership updates. • Coordinate change management activities across multiple initiatives, track progress, and follow through on actions and deadlines in partnership with product teams. • Collaborate with Corporate Marketing & Communications to align messaging, obtain approvals, and ensure enterprise communication quality and consistency. • Build productive working relationships with business stakeholders, leaders, champions, and subject matter experts to coordinate communications and reinforce key behaviors. • Support the collection and analysis of adoption metrics, feedback, and user sentiment to evaluate readiness and communication effectiveness. • Prepare regular status updates, insights, and recommendations for product teams and leadership. • Leverage approved AI tools to draft, summarize, analyze feedback, tailor content, and improve work quality and efficiency, while validating outputs for accuracy, confidentiality, tone, and compliance with enterprise standards. • Create and maintain organized documentation, including communication plans, change impact assessments, stakeholder maps, training materials, and Jira records. Requirements – education & experience • Bachelor's degree in Communications, Business, Organizational Development, Information Technology, or a related field, or equivalent relevant experience. • Two to four years of hands-on experience in change management, communications, project coordination, or related work supporting enterprise technology initiatives. • Hands-on experience planning, writing, editing, and coordinating enterprise-level communications for diverse audiences and channels. • Working knowle…