Mobile Device Refresh Technician

Role summary / purpose The enterprise mobile device refresh Technician is responsible for supporting large-scale mobile device refresh initiatives across the organization. This role focuses on preparing, provisioning, deploying, and exchanging enterprise mobile devices while ensuring a seamless customer experience and minimal disruption to business operations. The ideal candidate is highly organized, dependable, customer-focused, and comfortable working in a fast-paced environment where accuracy, efficiency, and professionalism are essential. Success in this role requires strong mobile device knowledge, excellent communication skills, and the ability to manage multiple scheduled appointments while maintaining a high level of service. Key responsibilities • Execute enterprise mobile device refresh activities for employees and operational personnel. • Configure, enroll, activate, and deploy iOS devices according to established standards and procedures. • Verify device readiness and ensure successful data migration and user transition activities as defined by the refresh program. • Manage scheduled employee appointments and device exchange events while maintaining service quality and efficiency. • Provide exceptional customer service throughout the refresh process, ensuring a smooth and positive employee experience. • Maintain accurate asset tracking, inventory records, and deployment documentation. • Follow established operating procedures, security requirements, and compliance standards. • Coordinate with internal teams to support deployment schedules and project deadlines. • Handle multiple customer interactions simultaneously while maintaining professionalism and attention to detail. • Ensure all refresh activities are completed accurately and within defined service-level expectations. Requirements – education & experience • Experience supporting, deploying, or managing mobile devices in an enterprise environment. • Working knowledge of iOS and Android devices. • Proven reliability, accountability, and attention to detail. • Ability to manage a schedule of customer appointments and meet deployment targets. • Ability to work independently and collaborate effectively within a team environment. Required skills • Strong customer service and interpersonal skills. • Excellent verbal and written communication abilities. • Ability to remain organized and focused in a high-volume operational environment. • Strong problem-solving and time-management skills. Nice-to-have / preferred skills • Experience with Mobile Device Management (MDM) or Unified Endpoint Management (UEM) platforms such as Microsoft Intune, Omnissa Workspace ONE, or similar enterprise mobility solutions. • Experience with enterprise asset management and inventory tracking processes. • Previous experience supporting corporate technology deployment or refresh initiatives. Employment details – type, location, hours • Flexibility to work schedules based on business needs. • Ability to work all shifts and days as assigned, including nights and weekends. • Adherence to TSA, customer, and local airport operational requirements. • Ability to pass all required background checks and obtain/maintain a SIDA badge. • Demonstrated commitment to safety, operational excellence, and customer satisfaction.