Operations Coordinator

Role summary / purpose The ideal candidate will support the street light repair process by creating and managing work requests, rescheduling work, updating comments, and monitoring work queues and shared mailboxes while delivering exceptional customer service. This role is responsible for analyzing pending and future-dated work requests, taking appropriate action, and ensuring timely dispatch to field resources. Key responsibilities • Provide technical, analytical, and work management support for Delivery Operations • Exercise independent judgment and initiative to complete assigned tasks and resolve issues • Maintain ownership of the customer experience by providing proactive communication • Ensure customers receive timely updates and positive interactions throughout the lifecycle of their request • Deliver accurate and timely work results that support safety, reliability, storm restoration, cost management, and customer satisfaction Required skills • Strong verbal and written communication skills • Proficiency in Microsoft Excel, Outlook, and Teams • Data analysis capabilities • Quick learner who can rapidly adapt to new systems, processes, and technologies • Ability to work in a fast-paced environment Employment details – type, location, hours Hybrid Position (2-3 Days In Office After Training) For the first 4-6 weeks, the selected candidate will be required to work in the office five days per week to complete hands-on training, job shadowing, and knowledge transfer activities with team members. Upon successful completion of training, the position will transition to a hybrid schedule of 2-3 days per week in the office.