Social Media Customer Relationship Specialist

Details: • 5 Social Care Advisors • Start Date: September 8, 2026 • Location: Remote o Source locally from Michigan to ensure they can collect their computers and come into office when needed o Were open to considering fully remote candidates. However, IT requires a completed background check prior to shipping equipment. In the past, this process has occasionally taken longer than expected, so ideally, wed need confirmation at least five days in advance to ensure the laptop arrives before the first day of class. While were willing to explore remote candidates, we do want to flag that this may impact long term tenure, as our leadership roles require candidates to be local. As a result, non-local employees would not be eligible for growth opportunities within our team. • Bachelors degree preferred but not required. Please ensure candidates have high quality writing samples paired with relevant work experience. Timeline: • Interviews: August 3rd- 17th • Final Offers: August 17th • Start Date: Tuesday, September 8th Overall Expectations: We are looking for dedicated individuals interested in expanding their customer service experience, leadership, and task management skills. These team members will show up and positively contribute to the team through their responses to customers, well thought-out questions, and their willingness to receive coaching and act upon it. A few characteristics that make someone a good Social Care Advisor are their time management skills, their ability to adapt and meet deadlines, and them being a team player. Additionally, during the training period, selected individuals should plan for no vacation time outside of the designated holiday days unless there is an emergency. Writing Sample Questions: 1. Unfortunately, we dont always deal with happy, easygoing people in our jobs. Describe a time when you had to deal with a difficult or angry person. 2. We can often make our work easier by using our resources and connecting with peers around us. Describe a time when researching or using your direct resources helped you complete your work. 3. Working with customers in a written space can often lead to ambiguity and having to fill in the missing pieces to ensure exceptional customer service. Describe a time where paying attention to detail and asking important questions helped you. 4. Social media never sleeps, and customers can reach out to us 24/7 on the social networks we use. Because of this, support to our customers is available 7 days a week. What is your level of flexibility working nights/weekends? Please keep in mind, scheduling is likely to change every quarter. 5. In this role, the main responsibility is offering customer care service/support. Tell us about your customer service experience within written spaces. Qualifications: