Software Engineer

Position Summary Seeking an experienced engineer to provide application support, maintenance, enhancement, and operational oversight for a business-critical physical security and access management platform. This role requires a senior, hands-on resource who can take ownership of a complex AWS-hosted application and troubleshoot across front-end technologies, cloud services, databases, APIs, identity controls, and physical security integrations. This is not solely a front-end development role or an AWS infrastructure role. The ideal candidate will bring broad application support expertise, strong troubleshooting capabilities, and experience supporting cloud-native enterprise applications across infrastructure, integrations, security, and reporting domains. Core Responsibilities Provide day-to-day production support for a cloud-based access management platform. Troubleshoot application, integration, and data issues across UI, APIs, messaging, and databases. Support AWS Lambda-based services and release/deployment workflows. Monitor application health, investigate incidents, and drive root cause analysis (RCA). Partner with business stakeholders, vendors, and internal platform/security teams. Maintain technical documentation, runbooks, and support procedures. Support audit/compliance needs and operational reporting. Required Skills (Must Have) Angular and TypeScript (production support and troubleshooting) AWS Lambda (Python and/or .NET) REST API and integration troubleshooting Kafka SQL Server (MSSQL) and PostgreSQL GitHub and GitHub Actions AWS AI/ML integrations (Bedrock, Textract, Rekognition) Monitoring and incident response (CloudWatch, Dynatrace, Splunk, or equivalent) Reporting experience (Power BI, SSRS, or equivalent), including audit and operational reporting Nice-to-Have Skills AWS services: Connect, Lex, Aurora, RDS, S3, CloudFront AWS security services: IAM, KMS, Secrets Manager Identity and access technologies: Active Directory, Entra ID, RBAC, CyberArk Akamai Terraform or CloudFormation Automated testing tools (Tricentis preferred) Industry/Domain Experience (Preferred) Physical security and access-control platform support Integrations with systems such as Avigilon, Symmetry, gate controllers, and intercom/callbox solutions Experience in regulated/compliance-driven environments Soft Skills Strong analytical thinking and advanced troubleshooting/problem-solving ability Ability to manage multiple priorities in a fast-paced production support environment Clear written and verbal communication with technical and non-technical stakeholders Proven collaboration with vendors, business partners, infrastructure teams, and security teams Self-motivated, accountable, and able to work independently with minimal oversight Strong documentation discipline (runbooks, incident notes, RCA, and operational procedures) 24x7 production support and on-call participation Desired Candidate Profile 5+ years supporting enterprise applications in production 3+ years supporting AWS cloud-native/serverless solutions Strong analytical troubleshooting and communication skills Ability to manage multiple priorities and work independently