Technical Writer

Role summary / purpose The Technical Writer / Training Content Developer will support the Enterprise Security Command Center (ESCC) by developing, maintaining, and enhancing technical documentation, operating procedures, job aids, and training materials used within a security-focused operational environment. This role will work closely with ESCC subject matter experts, operators, leadership, and other stakeholders to understand operational processes and translate complex technical and procedural information into clear, accurate, practical content. The ideal candidate combines strong technical writing skills with experience developing training materials for operational or technical audiences. Company introduction The ESCC operates within a security-focused environment responsible for enterprise-wide monitoring, situational awareness, information reporting, and security support. Its responsibilities include centralized monitoring associated with physical access control, video monitoring, gate and door activity, badge activity, intrusion detection, and other facility security conditions. The ESCC also serves as a coordination point for information related to ongoing or emerging security incidents. Because documentation may support real-time operational activities, this position requires an ability to create materials that are clear, accurate, concise, easy to navigate, and usable in an operational environment. Key responsibilities • Develop, write, edit, and maintain ESCC technical and operational documentation, including: • Standard operating procedures (SOPs) • Work instructions • Process and procedure manuals • Job aids and quick-reference guides • Training guides and facilitator materials • Technical reference materials • Process flow documentation • Administrative and operational communications • Partner with ESCC subject matter experts and operational personnel to understand workflows, technologies, responsibilities, and procedures and translate that information into clear, usable documentation. • Observe and study operational activities to understand how work is performed and accurately document processes, decision points, system interactions, and required actions. • Review existing procedures, system documentation, diagrams, flowcharts, specifications, screenshots, reference materials, and other technical information to build or update documentation. • Develop training content that supports employee onboarding, role-specific training, process changes, system changes, and ongoing knowledge reinforcement. • Convert complex technical or security-related concepts into concise, audience-appropriate learning materials. • Organize documentation and training content according to established standards for clarity, consistency, terminology, format, and usability. • Review existing materials and recommend improvements to content, structure, format, presentation, and overall effectiveness. • Collaborate with subject matter experts to validate technical accuracy before materials are finalized or distributed. • Create or incorporate screenshots, diagrams, process flows, charts, and other visual elements that improve understanding of technical or operational processes. • Maintain documentation and revision history to help ensure materials remain current as processes, systems, or operating requirements change. • Support the organization, publication, and distribution of approved training and technical materials. • Assis…