Telecom Provisioning Engineer

Role summary / purpose This position supports ongoing and emerging work across the enterprise network. The work involves designing, testing, and implementing new circuits on the network. This position is primarily responsible for the design, mapping, build, and documentation of circuits on a private network. Experience with microwave, radio, transport, and grid communication networks, including the build-out and documentation of these networks, is desired. Knowledge of power systems is a plus. In addition to circuit design and implementation, this position will provide third-level support as needed. While most work is expected to occur during normal business hours, some cutover and support activities will be required outside normal business hours. Key responsibilities • Develop telecommunications solutions to address business needs, including the planning, design, implementation, testing, and documentation of communication systems and network components. • Develop support processes to better enable first- and second-level support teams to handle support issues, while providing advanced third-level support as needed. • Design, map, build, and label private circuits across various regional areas. • Work closely with the Carrier Services team on the design and implementation of leased circuits. • Complete all documentation and label equipment with circuit IDs as needed to reserve bandwidth for each circuit. • Write clear and detailed instructions for Field Services and the Network Operations Center (NOC) for testing, turn-up, and cross-connects on private circuits. Requirements – education & experience • Graduate from a college or university with a Bachelor of Science in Electrical Engineering, Network Engineering, Engineering Technology (or equivalent); or 5 years of related telecom engineering experience and an Associate Degree in Engineering Technology (or equivalent); or 10 years of direct telecom experience with carrier optical engineering and/or provisioning. • Minimum of 5 years of direct experience with carrier optical engineering, network engineering, and/or provisioning. • Strong written and oral communication skills. Nice-to-have / preferred skills • Ability to work independently with little direct supervision. • Ability to work well within a team, either as a lead or peer member. • Effective interpersonal relationship skills. • Basic Microsoft Office skills, including Word, Excel, PowerPoint, and Visio. • Direct hands-on experience with Ciena 39xx, 6500, MCP/Navigator, SEL ICON, and IMUX carrier optical equipment. • Direct hands-on experience with Cisco routers and switches, Opengear and NetGuardian management/monitoring devices, and Cambium/Nokia microwave devices. • Direct hands-on experience with telecom UPS and DC plant systems, including Eltek, Vertiv, Powerware, and Delta. • Fundamental knowledge of Agile methodology, Kanban, and Jira. • Experience with ServiceNow tools and processes. • Experience with corporate documentation systems such as CAST Pro. • Familiarity with AI-powered tools, including the ability to develop, refine, and apply prompts to produce high-quality results. Employment details – type, location, hours • Hybrid work classification: minimum 3 days per week in office. • Location: Charlotte, NC; other locations may be available.