Chat Agent

Role summary / purpose Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue. This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationships between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. Key responsibilities • Represent dealerships across the national and global market via webchat, email, and various digital communication mediums • Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals • Serve as an expert in the product line, promotions, and dealership operations • Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process • Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer and enhance their buying experience • Be a goodwill ambassador for the company by courteous treatment of all customers • Provide exceptional service to all internal and external customers • Promote sales and lead captures by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions • Effectively build rapport with customers, dealers and all team members • Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required • Effectively and accurately document customer interactions • Efficiently manage concurrent activities Requirements – education & experience • Bachelor's degree required • 1-2 years of experience in a customer service related profession • Computer navigation and typing proficiency • Strong reading comprehension and written communication skills • Positive self-starter with strong work ethic, ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and strong attention to detail Nice-to-have / preferred skills • Journalism or creative writing experience Employment details – type, location, hours This is a remote position with 5 openings. Selected candidates will be required to report for on-site training at a designated location Tuesday, Wednesday, and Thursday during a 3-week training period. Candidates must be willing to work all three shifts and weekends, including overnight shifts. Application process / how to apply Target start date: End of October or beginning of November