Network Operations Engineer

Role summary / purpose This position is responsible for the operational support of complex data and voice network solutions. This position requires a thorough understanding of TCP/IP, routing, switching, and a general understanding of VOIP, wireless and firewall technologies. Network automation with programming and scripting are additional skills that are highly valued. The successful candidate will be a self-starter who exceeds with little supervision and works with small teams using Agile engineering principles. Key responsibilities • Support internal data networks with focus on improving reliability • Troubleshoot LAN, WAN and wireless network performance issues • Perform troubleshooting and analysis of appliances such as firewalls and WAN accelerators • Provide timely resolution to trouble tickets • Contributes to and participates in network improvement initiatives • Participates in on-call rotation duties • Collaborate across all tiers of operations organization Requirements – education & experience • Bachelor's degree from a four year college • In addition to required degree, two (2) years minimum of related work experience • In lieu of Bachelor's degree AND two (2) years minimum of related work experience listed above, High School/GED AND six (6) years minimum related work experience Nice-to-have / preferred skills • One year experience with Microsoft (MS) Windows Operating Systems and MS Office • Demonstrates ability to work independently with some direct supervision or review • Proficient troubleshooting & problem solving skills • Experience with position specific technical Software and Hardware. Computer skills, including general usage and support. Ability to research independently, multi-task, and meet deadlines under tight timeframes • Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds. Demonstrated ability to build working relationships with different levels within the organization. Ability to work effectively in a work plan driven/team environment • Good written and oral communication skills • Applies defined telecom technologies to the business • Proficient knowledge of the telecommunications systems, associated safety policies, practices, work procedures and regulatory requirements • Effective inter-personal skills (listening, conflict management, approachability, negotiations) • Ability to effectively prioritize activities and focus team efforts based-on priority Employment details – type, location, hours Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated facility.