Senior IT Engineer

Senior IT Engineer (Onsite – Wixom, MI) Position Overview We are seeking a highly skilled and versatile Senior IT Engineer to support and manage both end-user technology and core IT systems across the organization. This role spans hands-on desktop support through enterprise system administration, with a strong focus on Microsoft 365 (Entra ID, Teams, SharePoint, Exchange). This is a full-time, onsite position (5 days/week) in Wixom, MI requiring a proactive, service-oriented professional who is comfortable working directly with executive leadership, delivering a high level of "white-glove" support, and ensuring a seamless technology experience across the business. Key Responsibilities End-User Support & Executive Services • Provide Tier 1/2/3 desktop support for end users across hardware, software, and network issues • Deliver white-glove IT support to executives and C-Suite, including rapid response and personalized service • Deploy, configure, and maintain laptops, desktops, mobile devices, and peripherals • Troubleshoot and resolve issues related to Windows OS, applications, printers, and connectivity Microsoft 365 Administration • Administer and support Microsoft 365 environment including Entra ID (Azure AD), Exchange Online, Microsoft Teams, and SharePoint Online • Manage user lifecycle (onboarding, offboarding, permissions, licensing) • Maintain security fundamentals (MFA, access policies, identity governance basics) • Assist in SharePoint and Teams configuration and governance Infrastructure & Systems Support • Support and maintain Active Directory (on-prem/hybrid environments) • Assist with administration of Windows Servers, file shares, and group policies • Support print infrastructure and troubleshooting (network printers, queues, drivers) • Work with networking fundamentals (DNS, DHCP, VPN connectivity troubleshooting) RMM & IT Operations • Utilize and manage RMM tools for monitoring endpoints, patch management, remote support, and automation scripting (basic level preferred) • Contribute to endpoint standardization and system health monitoring ITSM & Service Delivery • Operate within an ITSM framework, managing incidents, service requests, and problem resolution • Use and maintain ticketing systems (documentation, prioritization, SLAs) • Develop and maintain knowledge base articles and documentation • Identify recurring issues and contribute to continuous improvement initiatives Conference Rooms & AV Support • Maintain and troubleshoot conference room technologies and AV systems, including video conferencing platforms (Teams Rooms, Zoom, etc.), displays, docks, cameras, and audio systems • Provide support for meetings and executive presentations as needed Required Qualifications • 5+ years of experience in IT support, systems administration, or similar role • Strong experience with Microsoft 365 administration (Entra ID, Exchange, Teams, SharePoint) • Solid understanding of Active Directory & hybrid environments, Windows 10/11 and Windows Server, and networking fundamentals (TCP/IP, DNS, DHCP) • Experience with ITSM processes and ticketing systems • Proven ability to troubleshoot across hardware, software, and cloud environments • Excellent communication skills with the ability to interact professionally with executives Preferred Qualifications • Experience with RMM platforms • Familiarity with endpoint security and device management tools (Intune a plus) • Experience supporting AV s…