Senior Public Engagement Manager

Company introduction We are seeking a Senior Public Engagement Manager to lead strategic outreach efforts for customer delivery projects in a designated area. Role summary / purpose The Senior Public Engagement Manager leads strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance. Key responsibilities • Creating and managing a strategic engagement plan • Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information • Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects • Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field • Working with local Government & Community Relations Managers to determine appropriate public engagement strategy • Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc. • Coordinating the printing and mailing of external communications • Monitoring property owner inquiries on assigned projects and manage response and documentation • Leading in the preparation and implementation of public information meetings Requirements – education & experience • Bachelor's degree and five (5) years minimum of related work experience • In lieu of bachelor's degree AND five (5) years minimum of related work experience, high school diploma/GED AND seven (7) years minimum of related work experience • Valid driver's license Required skills • Excellent written and oral communication skills • Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings • Demonstrated problem solving and conflict management skills • Proficient in Microsoft Office applications Nice-to-have / preferred skills • Prior experience in customer delivery/distribution • Experience presenting and communicating with external audiences • Adept at dealing with a variety of individuals and escalated situations • Proficient in principles of project management • Experience in the utility industry • Customer-specific experience • Demonstrated organizational and planning skills • Demonstrated negotiation experience • Community involvement experience in a personal or professional capacity • Ability to lead cross functional teams • Experience in working with community organizations in a professional capacity • Experience in working with mid-level, senior level management and their support staffs • Experience with project and event planning • Previous budget management experience Employment details – type, location, hours Field position in Coastal Florida (reporting location – Seven Springs Ops Center, New Port Richey or Headquarters, St Petersburg). Could also be assigned projects in South Coastal Florida. Required to report into office for meetings and othe…